Thank you for shopping with Starbubs.
If you are not entirely satisfied with your purchase, we’re here to help.
You have 90 calendar days to return an item from the day you received it.
To be eligible for a return, your item must be in the same condition you received it.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and we will notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or other method of payment used). You will receive the credit within a certain amount of days, depending on the payment method used and issuers policies.
Afterpay will direct all inquiries from customers, regarding return of goods, to Starbubs, the Retailer/Merchant. For security purposes, Afterpay is unable to issue a refund to a
customer on behalf of a Merchant.
Afterpay will only process refunds following the instruction by a Merchant through the issue of a refund request via the Merchant Portal.
Afterpay will determine how to apply the refund to the customer’s order and adjust
the customers’ payment schedule accordingly to reflect the refund issued.
Afterpay will process amounts back to the customer’s card in the instances where
the customer has made payments to Afterpay already.
An email will be sent from Afterpay to the customer to confirm the refund has been
processed and communicate the changes to the customer’s payment schedule.
Any refunds will be accounted for in the next settlement date. Refund amounts will
be clearly identified as such in the detailed settlement information.
Afterpay Merchant fees are non-refundable in the event of a refund.
Once a refund has been issued, Afterpay is not able to reverse or change this action.
Any refund which is of the full order amount is considered as a full refund.
Afterpay will automatically cancel the customer’s payment schedule so that the
customer is no longer charged for the order.
If the customer has made any payments Afterpay will process a refund back to their card.
For example: If the order value is $100 and the customer has paid 2 instalments of
$25 then in the case of a full refund Afterpay would cancel the 3rd and 4th instalments
and process a $50 refund (i.e. $25 X 2 instalments) back to the customer’s card.
You will be responsible for paying the return shipping costs of your item.
Shipping costs are non-refundable.
For all prams purchased using specific Discount Codes are not entitled to the standard returns policy and unfortunately are unable to be returned/refunded as per our standard policy.
If you have any questions, please contact our friendly support staff at firstname.lastname@example.org to confirm your eligibility for sale refunds/returns.
If you have any questions on how to return your item to us, please do not hesitate to contact our friendly support staff at email@example.com